Poor service

I am very unhappy. And that is why I came to HelloPeter!

On Monday April 27, I app**** for an online contract at Vodacom. They tried to call me 3 times and every time I pick up the phone they drop the call. After the third attempted of calling me they send me an SMS stating that I have to call them on this number 082 178 44. I called the number the Tuesday and they said that my contract is approved but with conditions because I do not have any credit scores, which I understand. They said that they are going to escalate it to the manager and that they will give me feedback the same day. They never called me back! I called them again on Wednesday and told them that I am waiting for my feedback and they said that they are going to escalate it again and I will receive my feedback the same day. They Never called me back!

It has been a week later and I called them again on May 6 and explained to them everything. By this time I am very frustrated and irritated at the same time. I spoke to the consultant and I gave her all of the information. She confirmed that my contract are approved with conditions and then she escalated the case again. She told me that I will receive feedback the same day. I said to her that this has happened 3 times now and if I do not receive any feedback I will report them to HelloPeter!

That is why I am here today, because I still didn't receive any feedback! I really need a new phone because I work for a Hospital and I am using my phone for work!

Please HELP me! ***