Poor Service

Hi Vodacom Fibre team, Vuma technician advised that your router is blown up and need replacement ,which I will have to wait for another 3 - 5 days for new router to be dispatch. The technician advised that I can go to nearest Vodacom store for a replacement, iyoo what a disaster your Vodacom store at Westgate Roodepoort is clueless, the lady told me is better to buy a new one cash , how do I buy new router while I have Fibre contract and this router still under warranty. I had to give your call centre a call a log a call for new router replacement. The technician thought going to the store will be quicker which I didn't mind , now I had to wait for another week for new router to be delivered. The knowledge level from your staff at Westgate is very poor, very clueless. The lady didn't even bother to check on the system if I have a contract or what. She was just too quick to sell me a router cash. Pleas you need to do something and provide your sales team some sort of training, is shocking.
Can you please make sure that the replacement router ref SR*** is escalated for urgent resolution.

I'm still awaiting for my router connectivity to be resolved since 25/01/2023, the agent advised me on 27th that the order for new router replacement has been logged, when I followed up this morning with reference SR230127- 747059 , i find out that no order was done and the gentleman that assisted me this morning had to log a new order for replacement, I cannot go another days without the connectivity, why must I pay for something I don't have. This is a worst company I have dealt with and lots of empty promises. Please advise if you can't replace this router by end of day today ,that I can cancel this month to month contract and look for a reputable service provider. You mentioned that someone will call me, nothing unless I call myself.

Hi Vodacom Consumer Website Team , please stop hiding behind copy and paste auto reply. You have been saying the consultant will contact me since last week when I initially log a complain, guess what to date no one has contacted me except your copy and paste auto reply. Can you please escalate this matter to senior management.