POOR SERVICE

This is unacceptable if i skip to pay you want to cut my line fast but when it comes to your fiber you always have problems and now everyone around me with fiber is on but mine is not working when calling vodacomthey tell me here is alot thats off so now my work has to wait till vodacom decide to put my internet on will vodacom wait till i decid when to pay them????? And this is not the first time realy getting bsick of vkdacom