Poor Service

I went to Vodacom Mall of the South to change my address for 079 459 0867 and was off handily told a copy of address is required to change. A few days later I obtained a copy of my bank account where I had no difficulty changing my address considering I have no other accounts as living with my son. This morning I went to Vodacom Meyersdal and was told branches cannot change addresses and to do so I must ring 082 135. Well there is no option to speak to a consultant. At 76 years of age with problems walking due to cancer I cannot keep going to Vodacom to change my address. I went to another mobile service provider who are very courteous and prepared to assist me providing I cancel my Vodacom subscription. This is not the first time I have had problems with Vodacom. George.