Poor Service

Good Morning I just want to complain about the extremely poor service I have experienced for the repair of my Iphone 13. I have booked my Iphone 13 on the 13th January 2023 at Vodacom Shop Lephalale. On the 25 January 2023 I received an sms allocating a job number ***7 to look at the phone. On the 9 February 2023 I received an sms indicating that they are busy assessing the phone. On 22 February 2023 I received an sms indicating that the phone had been repaired. On 1 March 2023 I received an sms that the phone is available for collection. On 2 March 2023 I went to Vodacom Lephalale to collect the phone, however after 45 minutes waiting I was told that they are still looking for it and will phone me when they find it. About 45 minutes later on the 2 March 2023 someone from Polokwane Vodacom phoned me requesting my Icloud password. I refused to give it to him due to the fact that when I give him my password he has access to my personal details and secondly my phone is in Lephalale. Why should he need it now? About 15 minutes later I got a call from Vodacom Lephalale asking me again for my Icloud password which I still refuse to give as my phone is not switching on. On 13 March 2023 I received an sms that my phone is back in Polokwane and booked in and a new job number is issued ***8.

I am now close to three months without a phone, however I still need to pay everymonth for a instument that I do not have the benefits from.

Kind regards C J Jooste