Poor service.

I had issues with the debit not done to my account. I called the call centre and was informed that a payment was made but when I checked if my data had been loaded on the SIM card, it shows that I had 0kb and no available data

Honestly the service is very poor and no communication was made on the debit that they made, worse customer service. The chat bot is equally useless.

It’s been two days trying to get the help on getting the assistance from the team but no luck