RG
Rizwaan G
1 reviews | Active since Nov 2011
25 Feb 2023, 20:46
Poor service
So I renewed my contract and they made a mistake and made it over 36 months, when I called in to change it they said they have to cancel it and re-do it, but it has been more then 3 days and I am still waiting and every time I call in they say that I will get a call back and that they are working on it, such shocking service and I think it is time to move to a new provider after 15 years.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
26 Feb 2023, 11:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply26 Feb 2023, 11:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
RG
Rizwaan G's updateReviewer Update
28 Feb 2023, 07:48Still waiting for a call from Vodacom, what shocking service.
RG
Rizwaan G's update28 Feb 2023, 07:48
Reviewer Update
Still waiting for a call from Vodacom, what shocking service.
RG
Rizwaan G's updateReviewer Update
02 Mar 2023, 08:21Contact has finally been made but the query is still not yet resolved, hopefully they will call me back today to sort it out as outlined in the previous call.
RG
Rizwaan G's update02 Mar 2023, 08:21
Reviewer Update
Contact has finally been made but the query is still not yet resolved, hopefully they will call me back today to sort it out as outlined in the previous call.
RG
Rizwaan G's updateReviewer Update
23 Mar 2023, 07:44This issue is still not yet resolved by Vodacom and it has been taking forever, and I cannot get hold of the lady that was trying to assist.
RG
Rizwaan G's update23 Mar 2023, 07:44
Reviewer Update
This issue is still not yet resolved by Vodacom and it has been taking forever, and I cannot get hold of the lady that was trying to assist.
RG
Rizwaan G's updateReviewer Update
27 Mar 2023, 11:49Wow, still no response or resolution.
Vodacom does not care about their loyal customers, goodbye to them.
Vodacom does not care about their loyal customers, goodbye to them.
RG
Rizwaan G's update27 Mar 2023, 11:49
Reviewer Update
Wow, still no response or resolution.
Vodacom does not care about their loyal customers, goodbye to them.
Vodacom does not care about their loyal customers, goodbye to them.