CK
Chris K
1 reviews | Active since Mar 2020
08 Feb 2021, 21:04
Poor Service
So, I'm being billed incorrectly on my Nov.2020 bill. After hours on the phone, a few Service Requests and being tossed around from consultant to consultant later - Vodacom decides to put me as a slow payer thus I can't get a new contract... Such a shame that after 15 years with Vodacom, I have to say goodbye like this.
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Replies (2)
Vodacom's replyOfficial
09 Feb 2021, 07:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Feb 2021, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CK
Chris K's updateReviewer Update
23 Feb 2021, 11:09Good luck keeping me as a client. Pffft. Useless... Mistake is on your side, yet the customer gets nailed for it. Well done. You lost a client who was with you for 15 years... big applaud.
CK
Chris K's update23 Feb 2021, 11:09
Reviewer Update
Good luck keeping me as a client. Pffft. Useless... Mistake is on your side, yet the customer gets nailed for it. Well done. You lost a client who was with you for 15 years... big applaud.