POOR SERVICE

Sequence of events:<br> - I was called by a Vodacom representative stating that I am due an upgrade for a number that I have never used. She said that I should phone cancellations on ***.<br> - I called cancellations number multiple times from a landline and the number did not work. I then tried it from my cell number and it worked<br> - I spoke to a very unhelpful call centre agent, who cancelled the contract (with much effort). I asked him where this contract was taken out and he told me Chatz Cellular - Pavillion Durban (I live in JHB). *** <br> - I called the Chats store in Pavillion and they said they did not sign the contract with me and told me to call Vodacom customer care<br> - once again I spoke to an unhappy and unhelpful agent who said she will log a call for it to be investigated, which she did. ***<br> <br> I am completely unsatisfied with he process of being told to call multiple department/businesses to resolve a matter which should be easy to resolve. My original request was to forward me a copy of the contract so that I could see if it was infact me who took out the contract, and this turned into 45 minutes of phone calls back and forth with no resolution