rA
rudi A
1 reviews | Active since Apr 2013
18 Jun 2020, 14:42
Poor service
I have contacted customer regarding my poor signal/dropped calls and done everything they asked in April. They promised to call me back once they checked a few things and have not done this. I called to complain today and agent told me something about a network issue and planning work in the area. Why was this not conveyed as promised? Is it perhaps that they know if they tell me this I have a right to contact my R3000/month account because of no signal??? I just need honesty from Vodacom because I cannot work from home with dropped calls.
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Vodacom's replyOfficial
19 Jun 2020, 09:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Jun 2020, 09:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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rudi A's updateReviewer Update
19 Jun 2020, 13:54Good day, i cannot work from home. I'm constantly dropping calls and please check the amount of times Vodacom sends me sms to saying I have missed calls. My phone is ALWAYS on but calls just don't come through.
rA
rudi A's update19 Jun 2020, 13:54
Reviewer Update
Good day, i cannot work from home. I'm constantly dropping calls and please check the amount of times Vodacom sends me sms to saying I have missed calls. My phone is ALWAYS on but calls just don't come through.