KD
Kay D
1 reviews | Active since Mar 2021
03 Mar 2021, 21:38
Poor service
I did an upgrade at Vodacom Gateway on the 7th of December 2020 from a Samsung S8 to a Huawei Matebook D14, the laptop should have came with Microsoft office original hard disk however that was not the case. I have been waiting for the Microsoft office sent December 7th 2020 till today and I have not recieved it and the Vodacom store at Gateway mall do not bother to provide with an update I always have to be the one calling the store and every time I call the store the lady that helped me by the name of "Jay" is always busy with other customers and never wants to come to the phone. I am very much disappointed with the type of service the Vodacom store at the Gateway Mall gave me
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Replies (3)
Vodacom's replyOfficial
04 Mar 2021, 07:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Mar 2021, 07:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KD
Kay D's updateReviewer Update
07 Mar 2021, 13:01I have not recieved a response since the day I posted my complaint.....I will be returning this laptop to the store and I except a full refund of all the monies deducted off my account, because I have been able to use this laptop for it's intended use which requires Microsoft office that I do not have because Vodacom has failed to provide me the service....I have been waiting since the 7th of December 2020 till to this day this is just embarrassing to even think about.
KD
Kay D's update07 Mar 2021, 13:01
Reviewer Update
I have not recieved a response since the day I posted my complaint.....I will be returning this laptop to the store and I except a full refund of all the monies deducted off my account, because I have been able to use this laptop for it's intended use which requires Microsoft office that I do not have because Vodacom has failed to provide me the service....I have been waiting since the 7th of December 2020 till to this day this is just embarrassing to even think about.
KD
Kay D's updateReviewer Update
08 Mar 2021, 17:41This is a lie that contact was made and feedback was provided....I'm going to take this to icasa I want you to be ready with that call recording which will prove that you spoke to me. You guys are wasting my time, the fact that you replying privately shows that you are trying to cover up that you are lying about providing feedback. Today is the 92nd day and that translate to over 2k hours I'm still waiting for my Microsoft office you guys do not take your customers seriously you only care about taking money our of our pockets.
KD
Kay D's update08 Mar 2021, 17:41
Reviewer Update
This is a lie that contact was made and feedback was provided....I'm going to take this to icasa I want you to be ready with that call recording which will prove that you spoke to me. You guys are wasting my time, the fact that you replying privately shows that you are trying to cover up that you are lying about providing feedback. Today is the 92nd day and that translate to over 2k hours I'm still waiting for my Microsoft office you guys do not take your customers seriously you only care about taking money our of our pockets.