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imraan V
1 reviews | Active since Jan 2013
23 Sept 2025, 13:15
Poor Service
I honestly feel Vodacom fibre should be in the lift business. 2 logged in faults and 5 phone calls later they still escalating
Is escalating the only answer they have to faults?
And then get a sms and email saying that query is closed. Called them to get told it’s still open on their side
Amazing!!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
24 Sept 2025, 08:33 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Sept 2025, 08:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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imraan V's updateReviewer Update
25 Sept 2025, 10:135 days later. 10 phone calls. STILL escalating. Can’t even get a technician to call and confirm when they available to come in.
Was told on Tuesday that it’s ’early days’. Was promised a call by technician yesterday before 1pm
Nothing
Called for the 10th time today and surprise surprise. ‘ Will escalate’
Pathetic
Was told on Tuesday that it’s ’early days’. Was promised a call by technician yesterday before 1pm
Nothing
Called for the 10th time today and surprise surprise. ‘ Will escalate’
Pathetic
iV
imraan V's update25 Sept 2025, 10:13
Reviewer Update
5 days later. 10 phone calls. STILL escalating. Can’t even get a technician to call and confirm when they available to come in.
Was told on Tuesday that it’s ’early days’. Was promised a call by technician yesterday before 1pm
Nothing
Called for the 10th time today and surprise surprise. ‘ Will escalate’
Pathetic
Was told on Tuesday that it’s ’early days’. Was promised a call by technician yesterday before 1pm
Nothing
Called for the 10th time today and surprise surprise. ‘ Will escalate’
Pathetic
iV
imraan V's updateReviewer Update
25 Sept 2025, 15:40Finally
Tnx to Ashley for following up and chasing up on my fibre issue.
Sorted in 10 minutes. Someone finally followed thru. Tnx
Tnx to Ashley for following up and chasing up on my fibre issue.
Sorted in 10 minutes. Someone finally followed thru. Tnx
iV
imraan V's update25 Sept 2025, 15:40
Reviewer Update
Finally
Tnx to Ashley for following up and chasing up on my fibre issue.
Sorted in 10 minutes. Someone finally followed thru. Tnx
Tnx to Ashley for following up and chasing up on my fibre issue.
Sorted in 10 minutes. Someone finally followed thru. Tnx