NB
Natasha B
1 reviews | Active since Jun 2024
12 Jul 2024, 12:02
Poor Service
After 4 months, Vodacom did the migration back to Vumatel. Technician who assisted confirmed when they did the switch over that the router that Vodacom supp**** was faulty, but advised me to use my old router that I had at home (5 year old outdated router) instead of issuing a new router. Never the less, transfer was done from Openserve to Vumatel. I signed up for a 200Mbps line, and guess what. I am currently running on 2.47Mbps. Isn't that just great service from Vodacom???
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Replies (1)Vodacom's replyOfficial
12 Jul 2024, 12:24 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Jul 2024, 12:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
