NB
Natasha B

1 reviews | Active since Jun 2024

12 Jul 2024, 12:02

Poor Service

After 4 months, Vodacom did the migration back to Vumatel. Technician who assisted confirmed when they did the switch over that the router that Vodacom supp**** was faulty, but advised me to use my old router that I had at home (5 year old outdated router) instead of issuing a new router. Never the less, transfer was done from Openserve to Vumatel. I signed up for a 200Mbps line, and guess what. I am currently running on 2.47Mbps. Isn't that just great service from Vodacom???

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Replies (1)
Vodacom
Vodacom's reply12 Jul 2024, 12:24
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team