POOR SERVICE

ON 13/02/2021 I LOST MY HUAWEI NOVA 5T INSURED WITH VODACOM INSURANCE. I REPORTED THE DEVICE LOST AND PROCEEDED TO CLAIM FOR FOR REPLACEMENT ON 17/02/2021, AND DURING THE TELEPHONE CONSULTATION WITH ONE THEIR CONSULTANTS I WAS INFORMED THAT MY CLAIM IS REJECTED AS THE SIM CARD WHICH WAS INSERTED INSIDE THE DEVICE WAS NOT THE CONTRACTED SIM AND SUCH THE REJECT THE CLAIM. I INFORMED THEM THAT DURING THE TELEPONE CALL WHEN THE INSURANCE WAS OFFERED TO ME SUCH TERMS AND CONDITIONS WERE NEVER EXPLAINED TO ME AND I REQUESTED THAT THEY FURNISH ME WITH A COPY OF THE TELEPHONE RECORDS BECAUSE I WAS SURE THE TERMS WERE NEVER HIGHLIGHTED.

I WAS INFORMED THAT I SHOULD GIVE THEM 14 DAYS FROM THE 17/02/2021 TO OBTAIN THE TELEPHONE RECORDS AND TO DATE I HAVE NOT RECEIVED FEEDBACK. EACH AND EVERY TIME I MAKE ENQUIRIES IM INFORMED THAT MATTER IS BEING ESCALATED AND THEY TAKE MY NUMBERS BUT THEY NEVER REVERT BACK.

I HAVE NOW DECIDED TO LODGE A COMPLAINT AGAINST VODACOM INSURANCE.