POOR SERVICE!!!!

I upgraded both my contracts on 01 October 2021 with Lungani. I specifically asked for 1 Black and 1 Violet handsets. According to Lungani, there were no violet in stock so he would put in on back order and I would wait a few weeks, which I was happy with. I also stated to deliver the black abd violet the same time.

I received sms's from Vodacom on the 5th, stating couriers picked up my order and knew it couldn't be the handsets I requested. I phobed Lungani and he checked and saw it was the wrong colours. He said he would stop the process of delivery and still have my upgrade on back order.

Just now, RAM couriers delivered only one of the handsets, which is not one of the colours I requested :-(

This is appauling, how do you mess up something this badly?

Urgently arrange for your courier to pick up this delivery and sent me what I have actually agreed to.

I AM NOT A HAPPY CUSTOMER!