Poor Service

Very poor experience from Vodacom. I was called by a consultant to tell that my account is due for an upgrade, I refused to upgrade. She then told me that my sim will receive 3G data n 100min, I said okay. She never mentioned that she is migrating my account as the conversation was very short.

I called Vodacom Customer care from Monday 22/09/2025 enquiring about my debit order not decreasing since I didn’t upgrade, that’s where I found out that I was actually upgraded on data n minutes without any explanation. The matter was escalated on Tuesday and again Thursday last week. Till today no feedback, worst part we only left with A day for a new month n there was no one to help.

I called to dispute the amount deducted as the product was sold to me incorrectly. I still have another contract due next year December n I will be ending my relationship with Vodacom for good😡