JP
Jerome P
1 reviews | Active since Dec 2021
31 Dec 2021, 13:45
Poor service
On the 16th December 2021 someone at Vodacom decided to cancel my fibre line. Since then I have been trying to have my fibre line reconnected. Vodacom blames Octatel for the cancelation but yet the help I have been receiving is from Octatel. What is funny Vodacom the consultant on the Frontline can only do so much and depend on a none existant back office
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Replies (3)
Vodacom's replyOfficial
31 Dec 2021, 14:20Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Dec 2021, 14:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JP
Jerome P's updateReviewer Update
31 Dec 2021, 17:40And once again Vodacom has proved me write. No communication from there side and yet my vodacom account has been settled for December even though your employee decided to cancel my fibre line
JP
Jerome P's update31 Dec 2021, 17:40
Reviewer Update
And once again Vodacom has proved me write. No communication from there side and yet my vodacom account has been settled for December even though your employee decided to cancel my fibre line
Vodacom's replyOfficial
01 Jan 2022, 14:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Jan 2022, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team