1 reviews | Active since Jun 2024
Poor service
On the 20th April I logged a request with Vodacom for a relocation connection. Openserve was assigned to do Part 1 which is the installation of my fibre box. It is now 2 months later and this installation is still not done. I've sent my proof of address 3 times in the last 2 months. I have not been contacted once by openserve during this time. I have called in to Vodacom Fibre at least 10 times in the past 2 months to follow up on my request, each time the response has been that the request will be escalated. I am still being billed by Vodacom for a service that I have no access to. If the installation and connection is not completed in the next 3 business days, I will be cancelling my fibre contract with Vodacom, and discontinuing all my other contractors with Vodacom.
Sales order number from Vodacom: SO*** Service request number: SR***
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
The complaint remains unresolved. I have still not been contacted for the installation and I am still being billed for the service for which I have no access. This is so frustrating. Please advise how may go about cancelling my contract with Vodacom?
The complaint remains unresolved. I have still not been contacted for the installation and I am still being billed for the service for which I have no access. This is so frustrating. Please advise how may go about cancelling my contract with Vodacom?