Poor service
Vodacom is not even worth the 1 star. I would not recommend vodacom Fibre at all. Their service is very bad, pathetic. I have been struggling for 3 days straight to sort out my internet problem and they always state the manager is busy they will escalate the matter. Nothing has been done as yet and conviently the technician is off. Nobody is phoning me back and when I phone they will escalate it. How many times do you have to escalate the matter before you realised it is not working!!!!!!! !. No manager, no supervisor. Very poor service
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Vodacom's replyOfficial
30 Nov 2019, 16:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Nov 2019, 16:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
04 Dec 2019, 15:43Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply04 Dec 2019, 15:43
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team