Poor service

Poor service from Vodacom

Send through complain to them and matter has still not been resolved it a month of waiting clear they don’t value their customers.I honestly really disappointed and have lost hope .

On Thu, 20 Apr 2023 at 23:21, flavia serrao <rantete***mail.com> wrote: Good evening

I am still waiting for someone to contact me with regards to the below complaint.

On Fri, 14 Apr 2023 at 05:23, flavia serrao <rantete***mail.com> wrote: Good morning

I am sending the below email to inform the company for the horrific service received from Vodacom .

I have contacted vodacom endless time to inform you that I am not happy and still my issue has not been resolved

I called in last year November 2022Vodacom: SR*** NoReply(2-RZ1JZCE) to request relocation as I was moving from one address to another then I was informed that my account was in areas by the consultant and I must go and pay R1500 at the nearest vodacom outlet which I did .

When I called back I spoke to another agent that ten told me no the still an amount of R 388 so I asked was was I provide with the incorrect information when I called as annoying as it was I then went and paid that .

When I called again I spoke to some gentleman Sesethu that then informed me no my account is update he will escalate the matter and get the relocation to be done this was in 10 Jan 2023

Vodacom: Hello,

This Sesethu Goniwe Vodacom FTTH Agent, I will be following up on your SR and update you on the status of your request. Please Be Advised That I do not nave communication with our 2nd line team however my line manager Is communicating on my behalf so that I can provide you with an update. As I mentioned to you regarding your service request ticket, the feedback, I will be getting from my superiors will be communicated with you via email.

Regards,

Sesethu sese******** NoReply(2-SZL8ZLC).

upon receiving the above email matter was still not sorted out ,the agent called after a week or so to follow up ,I spoke to him on the 20th of Jan 2023 see below request

Vodacom: Hello,

A service request has been created; your SR number is SR***. Within 24/48 hours it will be assigned to an agent, and you will be communicated with. I have escalated your request to my line manager and will communicate with you as soon as I get feedback.

Regards,

Sesethusese******** +***6 NoReply(2-T4SV4MC).

Even after this second email matter was still no resolved

Then I called again 23rd Jan

Vodacom: Vodacom: Service request SR*** update NoReply(2-T6E5FT4).

The matter has still not been resolved

I recently called and I spoke to lady that said the line can not be relocated because it still belongs to someone else that never canceled the contract ,I honestly could not understand what she was saying

When I explained the story further she send me back to billing where they said I owe R1000 from where and how no one can explain the story. When I questioned the lady to say how where you guy going to relocate if I was owing ? I did not receive a respond another dead end

Then the was endless stories till now I don’t have a service when I called I am being moved from pillar to post no one can tell me what is happening.

I have been treated unfairly by Vodacom and no one has even bother to call me to try and resolve this matter

I am not a happy customer at all!!! I would appreciate if someone would care enough to assist me in resolving this matter.

Regards Flavia Serrao ***