SI
Suraya I
1 reviews | Active since May 2016
20 Jul 2023, 08:50
Poor service
Im extremely dissapointed in your services received. My fiber line has been down since Monday the 17 July, i called and my request was logged, however up until now it has still not been resolved nor did anyone call me back.. What is the point of having fiber and paying alot of money yet it takes forever and a day to sort out a customer if they have issues. I need this to be resolved today or i will take it further as it has been more than 48hrs without internet
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Replies (2)
Vodacom's replyOfficial
20 Jul 2023, 09:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply20 Jul 2023, 09:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
SI
Suraya I's updateReviewer Update
21 Jul 2023, 08:26I have still not received any feedback nor is my problem resolved.. 4 days without fiber. If this is not resolved today, i will not pay for this 4 days and i will take this to the ombudsman
SI
Suraya I's update21 Jul 2023, 08:26
Reviewer Update
I have still not received any feedback nor is my problem resolved.. 4 days without fiber. If this is not resolved today, i will not pay for this 4 days and i will take this to the ombudsman