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Nhlanhla N

1 reviews | Active since Nov 2021

02 Nov 2021, 16:02

Poor service

Greetings. I would like to say I'm really shocked at the poor service of your vodacom brunch in Jabulani mall. Two of your consultants were busy on their phones, whilst the other consultants were helping other customers, Covid protocols are not adhered to. No sanitation or whatsoever. No masks were worn.

Secondly I had to wait for your consultant to finish off with her chatting and she later realized that, I needed some assistance. When the second customer walked in she then called me. I would have mentioned her name but she didn't have a name tag. I even took a video of them.

What a poor service and I'm definitely not coming back to your store.

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Replies (1)
Vodacom
Vodacom's reply03 Nov 2021, 07:20
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team