IM
Ilse M
1 reviews | Active since May 2022
04 May 2022, 13:46
Poor service
Querying data disappearing from my phone on Friday 29/4/2022. Consultant confirmed that no record is available on both systems and will escalate the query. Vodacom was suppose to contact me and Give feedback within 24 hours. Today is 04/05/2022. NO feedback - ticket ref received.
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Vodacom's replyOfficial
04 May 2022, 14:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 May 2022, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team