Poor Service

Hi can someone please assist me. My ref number is SR***. My line has been down for 1 week. When i enquired i was told Vumatel canceled my line. When i called Vumatel they say they never did such a thing. There has been no instruction to cancel my line and nobody takes accountability. I'm not getting feedback from anyone, i work from home and this week has been an absolute nightmare and I'm bordering on either getting fired or a final warning for not being able to connect. Nobody at Vodacom takes me serious, its the most disgusting experience i have ever had to deal with. I have to constantly top up because my work systems consumes all my data as soon as it's loaded. When will my problem be resolved. 2 weeks ago I was defending Vodacom in a conversation around poor service, little did I know i would be receiving the same **** service my friends were complaining about. FIX MY LINE!!!!! Do you want me to get fired.....This is really shocking. I have to use my phone as a hotspot topping up every 2 minutes. Can't watch tv for a week because my line is down