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Armand van den Bergh

1 reviews | Active since Sept 2020

23 Sept 2023, 13:49

Poor Service.

Have been using Vodacom for my entire life, and never have I ever had such poor service from anyone.

I have submitted an email for urgent investigation but everytime it get's "Redirected" to their "Tobi" whatever system.

I can't call in because it takes forever to get put through to a consultant just for them to not want to help me.

This is absurd.

10/10 would recommend contracts 0/10 for customer service.

0
Replies (1)
Vodacom
Vodacom's reply23 Sept 2023, 16:05
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team