MZ
Minette Z
1 reviews | Active since Dec 2015
24 Jul 2020, 10:12
POOR SERVICE
Im still waiting for the accounts department at vodacom to get back to me after sending the R0 outstanding balance statement to the email given . It's now a month after sending it.
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Replies (2)
Vodacom's replyOfficial
24 Jul 2020, 11:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Jul 2020, 11:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MZ
Minette Z's updateReviewer Update
04 Aug 2020, 10:42Good day, my dearest friends Vodacom still did not update my bureau record. I've made another payment on the 24th July and send the proof of payment as requested to the above email without any response back to me....I honestly don't know what else to do anymore to get them to update my bureau record....I want confirmation from them that my account is paid in full and closed. I'm so sick of the pathetic service everywhere in our country.
MZ
Minette Z's update04 Aug 2020, 10:42
Reviewer Update
Good day, my dearest friends Vodacom still did not update my bureau record. I've made another payment on the 24th July and send the proof of payment as requested to the above email without any response back to me....I honestly don't know what else to do anymore to get them to update my bureau record....I want confirmation from them that my account is paid in full and closed. I'm so sick of the pathetic service everywhere in our country.