Poor service

This company only acts when they want to acquire new sales. I have requested to upgrade my home wifi to atleast 20Mbps download and upload and they said they do not have that package. I requested the to cancel because I found a service provider that will meet these requirements and still today they have not cancelled, that was two weeks back. on my last call to them I was told I will get an update in 24 hours since this was logged on the previous day. I contacted Vuma reach today and they confirmed that they did not receive any request from vodacom to cancell. I called the number *** and it always has technical problems. Called 082135 and spoke to Felicia who just transfered me to the same number even though I am explaining to her that this number is not going through. I am so frustrated because now I cant work. I have to leave home and move around for internet. I requested them to send me an email to confirm this cancellation and that was not donr either. When I call again there is a voice which says there is a suspicious activity with my number because I have been calling for many times and therefore I should speak to their virtual assistant tobi. how will that help me. I have lost a lot of money due to this disservice which They will not account for and I am still losing money as I am typing this review. What do you guys want me to do. Can you just cancel this thing immediately so i can work. I am going to escalate this should it doesn't get resolved by today. you like taking chances with people. this lady who assisted me kept on telling me that there is no other service provider that can meet my requirements and if I cancel I will therefore stay without internet. I insisted she should cancel. guys don't take me for a ride, especially when something has to do with how I make money to put food on the table, just don't test me