NM
Nikita M
1 reviews | Active since Dec 2016
25 Aug 2021, 08:37
Poor service
So yesterday I wanted to purchase a phone on contract and the consultant told me they cannot proceed because I still owe Vodacom R91 from my previous contract back in 2017. Yet my installment for the contract was R 349 at the time . 1. what is the R91 for ? (the consultant said its a contract) 2. My contract was on debit order and yet I owe the R91, which doesn't make sense. 3. As per the consultant the contract is closed but still owing? how does that make sense? 4. Why wasn't notified or why was communication not sent to me regarding this? This is ridiculous! I need answers
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Replies (3)
Vodacom's replyOfficial
25 Aug 2021, 09:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Aug 2021, 09:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NM
Nikita M's updateReviewer Update
26 Aug 2021, 09:13You guys still haven't answered my questions raised? If I was paying R349 as a debit order on the account, what is the R91 for that I owe you? and why is wasn't I informed?. Did you even listen to the recording of the call? You guys still haven't answered the questions below.
1. what is the R91 for ? (the consultant said its a contract)
2. My contract was on debit order and yet I owe the R91, which doesn't make sense.
3. As per the consultant the contract is closed but still owing? how does that make sense?
4. Why wasn't notified or why was communication not sent to me regarding this?
This is ridiculous! I need answers
1. what is the R91 for ? (the consultant said its a contract)
2. My contract was on debit order and yet I owe the R91, which doesn't make sense.
3. As per the consultant the contract is closed but still owing? how does that make sense?
4. Why wasn't notified or why was communication not sent to me regarding this?
This is ridiculous! I need answers
NM
Nikita M's update26 Aug 2021, 09:13
Reviewer Update
You guys still haven't answered my questions raised? If I was paying R349 as a debit order on the account, what is the R91 for that I owe you? and why is wasn't I informed?. Did you even listen to the recording of the call? You guys still haven't answered the questions below.
1. what is the R91 for ? (the consultant said its a contract)
2. My contract was on debit order and yet I owe the R91, which doesn't make sense.
3. As per the consultant the contract is closed but still owing? how does that make sense?
4. Why wasn't notified or why was communication not sent to me regarding this?
This is ridiculous! I need answers
1. what is the R91 for ? (the consultant said its a contract)
2. My contract was on debit order and yet I owe the R91, which doesn't make sense.
3. As per the consultant the contract is closed but still owing? how does that make sense?
4. Why wasn't notified or why was communication not sent to me regarding this?
This is ridiculous! I need answers
NM
Nikita M's updateReviewer Update
31 Aug 2021, 14:19So yesterday I decided to contact legal since you guys decided not to reply to my questions on this platform.
I spoke to Kamogelo @ around 12:18, my call got cut off. I tried again and spoke to Ditshego, she also cut my call off.
Today at around 14:03, I decided to contact again, spoke to the lady and she still could not see what was the R91 for, she said she cant go back to 2017 on her side. She transferred me to customer care, guess what, there is no option specific to my query. So how the hell am I supposed to get answers if no one is even willing to give me a call or at least communicate back to me.
This is not fair, and you guys are messing with my credit history.
Please contact me , or at least email me all the evidence or statements or copy of communication sent to me regarding this?
I spoke to Kamogelo @ around 12:18, my call got cut off. I tried again and spoke to Ditshego, she also cut my call off.
Today at around 14:03, I decided to contact again, spoke to the lady and she still could not see what was the R91 for, she said she cant go back to 2017 on her side. She transferred me to customer care, guess what, there is no option specific to my query. So how the hell am I supposed to get answers if no one is even willing to give me a call or at least communicate back to me.
This is not fair, and you guys are messing with my credit history.
Please contact me , or at least email me all the evidence or statements or copy of communication sent to me regarding this?
NM
Nikita M's update31 Aug 2021, 14:19
Reviewer Update
So yesterday I decided to contact legal since you guys decided not to reply to my questions on this platform.
I spoke to Kamogelo @ around 12:18, my call got cut off. I tried again and spoke to Ditshego, she also cut my call off.
Today at around 14:03, I decided to contact again, spoke to the lady and she still could not see what was the R91 for, she said she cant go back to 2017 on her side. She transferred me to customer care, guess what, there is no option specific to my query. So how the hell am I supposed to get answers if no one is even willing to give me a call or at least communicate back to me.
This is not fair, and you guys are messing with my credit history.
Please contact me , or at least email me all the evidence or statements or copy of communication sent to me regarding this?
I spoke to Kamogelo @ around 12:18, my call got cut off. I tried again and spoke to Ditshego, she also cut my call off.
Today at around 14:03, I decided to contact again, spoke to the lady and she still could not see what was the R91 for, she said she cant go back to 2017 on her side. She transferred me to customer care, guess what, there is no option specific to my query. So how the hell am I supposed to get answers if no one is even willing to give me a call or at least communicate back to me.
This is not fair, and you guys are messing with my credit history.
Please contact me , or at least email me all the evidence or statements or copy of communication sent to me regarding this?