POOR SERVICE

Vodacom customer service.....poor poor poor service. I have been having internet connection problems since 05/02/2025, I called in the morning on the 6th to report and I was given someone else's Ref number and was busy making follow up on that only to be told late at night that the Ref number that I have been making follow up on its actually under someone else's name meaning they are not aware of my problem and it's not noted for investigation, then a ticket was logged then I was given a new Ref which means investigations on my matter will only then be conducted. I was advised that the HUB is down and they will have to send a technician to go fix. NB: the HUB has always been an issue and it's temporarily fixed (there is no permanent solution). When the tech is on site the always has to be something missing to fix the Hub and s/he needs to go back to the office (always stories after stories). On Saturday the 8th in the evening the internet connection was back only to disconnect again on Sunday. Did the usual procedure of calling the customer care, being told they'll investigate the matter and feedback was "The HUB" again. As I made follow up I was advised that the technician will go on-site around 15:00pm today (10/02/2025) to fix, I made follow up at 16:09pm and was told that they are unable to get hold of the tech to ask for an update, however as soon as they get an update they will call me and that was an empty promise as they usually do. I called again at 18:20 and was told that the tech could not fix due to rain. Honestly Vodacom does not take us as their customers serious, when one has a problem, will be taken from pillar to post. Why don't they come with a permanent solution for their HUB as they know it's a problem. What are we paying for while struggling with internet. We have work to do and also our kids have school researches to do and without internet we can't get our work done. Can we please be taken serious, we are paying customers can Vodacom please do better and respect us as customers. Ref: CINC 0532 803