Poor service

Tired of fighting to get service. I also want to cancel the upgrade and return, but they say you cannot do that. In the T&C states that you have 14 days peace of mind to cancel the contract and return the smart device. Very confusing...I took the device for OBF on Sunday, wasn't assist. Had to go back the next day to be assist. 24 hours later still no job number. I phone the repairs. They told me they send the device back because the customer didn't sign it. I got a copy and the the OBF forms with my signature on it. The store manager told me that he will also assist me to add the add on on the contract. I recorded the conversation. I think the best is to cancel all my contracts with Vodacom and move to a different service provider.