Poor service ? ?

I bought airtime today 28 June 2021 the recharge voucher is missing numbers I called vodacom their line keeps saying they have high volume calls tobi is not useful either I then posted on their Facebook page they assisted me then said that the information doesn't exist they said i should go to their vodacom store i then took screen shorts of the information they were asking me about i send it to the they haven't rep**** yet I don't have money to go to town I only jad 29 to buy airtime so I can call home they should have just assisted me over the phone but they won't because they don't care I would never ever recommend anyone to use vodacom network their service is horrible im going to tell my family to switch and use better networks like telkom