TB
Travis B

1 reviews | Active since Dec 2018

17 Aug 2022, 11:25

Poor Service

This company is a sham and I will never use their services again and also promote that their services should never be used. They are unprofessional and do not assist customers in the way they should. They have caused me to accumulate excess bank charges because they did not debit the amount on the correct date that I had explicitly told them to. And now, they wish to charge me excess charges to reinstate my account which has been deactivated because of their own incompetence. They are useless and will try by all means to convince you to stay on board with their contracts when your current one expires, but be warned, once they retain you as a customer, they will continue to ***** you data, give you poor service and get excess charges out of you. They are the worse network provider bar none.

Take note of the below article from My Broadband outlining how they ***** data:

https://mybroadband.co.za/news/cellular/448956-millions-worth-of-data-disappearing-from-two-operators-in-south-africa.html#:~:text=Vodacom%20explained%20the%20disappearing%20data,%2C%E2%80%9D%20a%20Vodacom%20spokesperson%20said.

0
Replies (3)
Vodacom
Vodacom's reply17 Aug 2022, 12:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
TB
Travis B's update18 Aug 2022, 15:08
Reviewer Update
Be that as it may, your accounts team is informing me that I am still liable for the over R200 charge for the debit not coming off. This is at the fault of Vodacom, as I had informed Vodacom to change the debit date months ago but that was not done. I wish to dispute this because I am not at fault.

How will this be rectified?
TB
Travis B's update18 Aug 2022, 18:39
Reviewer Update
These ***** said that they had reinstated my line in 1 to 2 hours and that was not done. In fact my account is still showing to be arrears. That mean that the consultant that had I was on the line with to make sure my line was reinstated did absolutely nothing. This is unprofessionalism in the highest degree. What pathetic service. I want to speak to the accounts manager immediately. I am definitely taking this further to the Ombudsman.