Poor Service

To whom it may concern.

I am extremely concerned regarding POOR service received from VODAM Cancelations.

On 30.07.2020 I phoned the cancelation line to cancel 3 contacts which has expired. Spoke to somebody named Kaysee • *** • *** • ***

When realising that the contacts have not all been cancelled I phoned the Vodacom Cancelation no *** on 11.12.2020 and spoke to a gentleman complaining about two contacts that was not cancelled as per my earlier request. These no’s was • *** • *** The gentleman apologised and he cancelled the two numbers while on the phone and even requested a supervisor to authorise the refund. To my amazement an debit order for R360.01 went through on 28.12.2020 as well as 27.01.2021.

I just want to know how many times I have to phone until somebody actually do the work they get paid for. I want these two numbers cancelled ASAP and refunded for Set, Oct, Nov, Dec & Jan to the value of R1800.05. Furthermore I am laying an complaint with the ombudsman as Vodacom can generate a contact in 30 min but it takes in excess of five months to have it cancelled.

My current contact I have had for almost 20 years but will cancelled once it expires as I just cannot see my relationship with Vodacom going forward. It is clear to me that customer service is non excitant with Vodacom