poor service

good day

my name is Lebogang Serache, on the 29 April 2021I opted to add a new line, which is VIVO y20, on my vodacom App the application status showed that the phone was available and went through successfully with re 1-349*******. today I called the help desk to make a follow up on my new line, was advised that the device wont be available until the next 2 weeks, am not happy with that information because its not fair for me as a vodacom customer for so many years. 2 weeks is very long and completly not satisfied with the service