Poor Service

At the beginning of October we requested that Vodacom come and install fibre for our home, which they did. Two weeks after the installation the router was still not activated and a representative from Vodacom said they needed some information from the router in order for it to be activated within 30 minutes, he came and took the information he needed. However, a week later the router was still not active and we received a call saying it would take 48 hours for it to be activated. This still did not happen. We kept inquiring about this issue and we were constantly told someone from Vodacom would come and assist us, but that did not happen and it's been over a month. On Tuesday we received another call from a Vodacom agent who also said the problem would be sorted between 24-48 hours since she has logged it in for investigation. We have still not received any feedback from Vodacom yet a contract was signed.