POOR SERVICE

Good day

I have logged a complaint on the 04/02/2021 Ref EC-16AH-4N5J8N that I did not take a contract with Vodacom , the following day the requested my ID no and I forwarded to them , please note a R 1000 was taken from my account , then I did a follow up after 14 days as no one came back to me and I was told that the appoint consultant is busy with the matter , , I gave them a grace and call again after the 1st of March as R 1800 was taken from my account and I was now told that the matter has been referred to management , till today no one sends me an e mail for an update but when I call I'm being told that , they will give feedback via phone call or e mail , I have specifically told them that I'm not from Umlazi I'm from Soweto so this is a pure ***** that was done either by their in store consultant and the person who got the phone , I also asked its past 14 days and no body is saying anything to me while my money is being taken and this is going to affect my CREDIT SCORE , its the 30th of March that I have not received anything from the so call GIANT NETWORK COMPANY , they don't even bother to send mails I don't mind calling for as long as when I call I get proper feedback and there is transparency on this matter , VODACOM has POOR SERVICE I MUST SAY , ROTTEN SERVICE with consultants who don't do their work !!!!!!!!