Poor Service

Poor service from Vodacom. I upgraded my Vodacom data contract on 05-11-2021, I followed up on the 12 November 2021 and was assured my Contract has been upgraded. See "Good day Thank you for the documents, your upgrade has been processed. Please note the new package will be effective on 01/12/2021. Your customer order number U*** is being processed and should be dispatched shortly. " communication from Vodacom consultant assuring me that my upgrade was done. i made a further follow up on 07 December 2021 - where i was told that my router was expected to be delivered by RAM. To date i am still awaiting delivery of my portable router, and the contract fee has also not changed. @Vodacom can you please get your house in order.