1 reviews | Active since Feb 2017

10 Aug 2017, 18:10

Poor service

<p>I called your call center 5 times with the same query that my data bundles depletes and don't know the reason behind it. I have received nothing but BAD customer service from your agents and team leaders. I called on the 5th of aug and spoke to a team leader by the name of Zakhele who then promised to get back to me with feedback on Monday the 07.08 and I didn't receive anything from him only to find out he logged the service request incorrect. I bought more data after speaking to him and the same thing happened, called back and spoke to Mzwakhe Maluleke who was very rude and also insulted me over the phone, he also promised to call me back n I am still waiting. I don't know what else to do. </p>

0
Replies (1)
Vodacom
Vodacom's reply11 Aug 2017, 07:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,