Poor service

<p>I bought 2 tablets from vodacom one was contract and other one is cash 2012 n 2015, the cash one needs to be updated as it does not want to update or download apps,I went to vodacom saveways Witbank they telling me I must pay R80 to fix my problem.Its unfair for the client because I stopped buying data for this phone as it does not meet my demands, meaning if I don't pay R80 I must stop using your network, so you rather lose clients because of R80 . Surely something can be done to fix this</p> <p> </p>