Poor service

<p>was in the Vodacom Bay west store today to rica my simcard which has just been ported to prepaid. Consultant just wanted to issue new sim and said they were not able to get the simcard number off the old one. I suggested we connect the phone to the instore wifi and use the installed app "my vodacom" which will give all the required simcard details. Consultants unwilling to assist and keeps insisting I purchase a new simcard with new number. Worst service I have ever received from any vodacom store. Perhaps the staff require more training or if that doesn't work, replacement...</p>