1 reviews | Active since Jul 2017

28 Jul 2017, 13:50

poor service

<p>i have been experiencing problems porting in to vodacom which have not been dealt with, i have been calling in to the vodacom port call centre been taken from pillar to post. spoke to the operations manager adolpheus sangweni who made promises and never fulfilled even one not even a call from him. called today was told he would call in an hour nothing happened.</p> <p>spoke to thomas who promised to make sure that adolpheus calls nothing even guess we told lies from management to consultant. spoke to a guy who said his name is thomas who told me that for all my troubles i can only be reimbursed by airtime now they dont have a samuel (how convinient) spoke to anastacia who was rude and gave me attitude and told me its not her fault and i can do whatever she doesnt care. i need to be reimbursed for the calls i made during this nightmare for porting</p>

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Replies (3)
Vodacom
Vodacom's reply28 Jul 2017, 15:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

's update28 Jul 2017, 15:29
Reviewer Update

this is what you always say and nobody gets in touch so you just respond to the complaints just to close them on your side actuall you dont resolve the issues

Vodacom
Vodacom's reply01 Aug 2017, 11:39
Official

Dear Client

As discussed, the matter has been resolved.

We responded to you via email as well.

Kind regards

RJ