Poor service

<p>Since 15 April 2017 I am having trouble with Vodacom. There was a ********** sim swab on my data simcard, and since then it has been hell. I have visited a few Vodacom shops in Bloemfontein, as nobody from Vodacom ever phoned me back. And at no point could anybody give me feedback regarding the ***** query. Only on 20 June 2017, I went to the Regional office and demanded that I will sit in their waiting area until my problem is solved did they do a sim swab and could I use my data account again.</p> <p>I thought this was the end of my troubles, but on 27 June 2017, i saw that the amount on my debit order was incorrect. After I repeatedly requested Vodacom to email me my account, as I never recieve any account from them. Needless to say, they did not email or post me my account and I was billed R2231 on this data sim of which i did not use for the past two months. Today is the fifth call i made to Vodacom regarding this query, they put you on hold for lenghts of time, they put you through from consultant to consultant and nobody can give me an answer!</p> <p>Again I go to the Regional office where they tell me I will not succeed in getting my money back, Vodacom will stall until the next month, they are known for doing so.</p> <p>At this moment I am waiting again for a consultant to phone me back and I am so sick and tired of Vodacom I feel like screaming!</p> <p>I have been doing business with them for the past 16 years and have 7 lines with them! But believe me, I will not recommend Vodacom to anybody!</p> <p>The worst part of it all is there is no where to lay a complaint!</p>