JB
Jana B

1 reviews | Active since Feb 2017

20 Jul 2017, 18:36

Poor service

<p>First call was logged Feb 2017. Network issue. Technician came out. Waited 3 months for the promised feedback.. was then advised due to poor signal contracts could be cancelled with no penalties. Still awaiting the networks department to call. Called again in June 2017. A called was logged.... had to give the full history again. After being transferred from agent to agent for over an half hour. Got a helpful agent in the back office. Advised that network department will be calling me in the next 3 working days. Well what a surprise 3 weeks later, still no service. PLEASE CAN SOMEONE CALL ME TO CANCEL MY CONTRACTS AS PROMISED?</p> <p>Over 10 years of being a client with 6 contracts.... I was very upset at how pathetic your service has become. I am ashamed to associate myself with Vodacom.</p>

0
Replies (4)
Vodacom
Vodacom's reply21 Jul 2017, 07:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Jul 2017, 11:51
Official

Good day,

As per our telephonic discussion, this query has been escalated to Network department.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

JB
Jana B's update21 Jul 2017, 15:34
Reviewer Update

Yet again you call your clients being so nice and escalating to every manager imaginable. Still not delivering and still not resolving my issues. Worst experience ever! Will never recommend Vodacom.

JB
Jana B's update25 Jul 2017, 17:55
Reviewer Update

Still zero feedback