LJ
Leandra J

1 reviews | Active since Jul 2017

13 Jul 2017, 14:56

POOR SERVICE

<p>I would really like to know why nobody can tell me when the device I ordered will arrive. </p> <p>Everytime I ask, nobody knows. When I asked whether it is possible to find out, I was told that they could not follow up on an order. I have to wait until they phone me . </p> <p>When asked to call the manager, you are also told that they are not allowed to phone the manager. </p> <p> </p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply13 Jul 2017, 15:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 Jul 2017, 11:25
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team