1 reviews | Active since Jun 2017

25 Jun 2017, 10:53

Poor service

<p>I was billed incorrectly and logged it 2 weeks ago if I call the call center or go into the branch nobody can assist to fix the account all i am told is that it is still in progress. The error was made by Vodacom but it takes them two weeks to sort out and yet it is still not resolved. Tomorrow they going to debit my account with the incorrect amount and I wonder how long it will take them to fix that also. To top it all off they ported the incorrect cell phone number as well. The customer service ever! I don't recommend anyone to take a contract out with Vodacom at all</p>

0
Replies (3)
Vodacom
Vodacom's reply25 Jun 2017, 11:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply26 Jun 2017, 15:39
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply26 Jun 2017, 15:39
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

Best regards,