Poor service

<p>On th 4th June 2017 I called vodacom custome care for a copy of proof of purchase since my phone is giving me problems and Samsung needs POP before they can help me. On the 6th iI received an email requesting my ID copy and letter for reason of the POP request of which i send via email the same day. When i couldnt get any response from Vodacom, on the 15th June i called for follow up and the guy by the name of Dexter told me nothing was received and he gave me the refference number to reply again to the email send with thr reffereence number as subject code so that i can be helped. Since i didnt receive anyhing, this morning i called again to ask how far my request is and i was send from one department to the other and wasnt helped. I dont know what to do now</p>