poor service
<p>I ashika sooku cell: ********** 780, would like to complain about the unprofessional service provided by vodacom. on the 23rd of arpil 2016 i upgrade my contract & took a promotional package for R499.00 for the data. Vodacom was billing me R999.00. My lines get locked & when i call im put through different departments. They credited me until December but to date no credit has been done which shows i am in arrears. last week Selepe called me from collections . He was rude and Abrupt . N said that its not his problem and i must pay my account . Why must i pay when its not my fault. i always call vodacom but to date my account is not soughted . please me with vodacom . please contact me on ********** . </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good morning.
After my complaint on Thursday a credit was passed to my for R2200.00 at 15:23. but i have not been credited the full amount. In January Lettie from back office stated the my contracts add up to R993.00 after the adjustment. i make my payment of R1000.00 every month. My lines are still blocked. when i called Vodacom i was told i must wait 24 hours for my credit to show then i must make call back to vodacom and log another service request for the balance to be credited. I really dont understand this service. Why cant it all be done one time. Why are we expected to constantly call and then be put to different departments and then be cut off after holding on for over an hour. Really!!!!!!
Good morning.
After my complaint on Thursday a credit was passed to my for R2200.00 at 15:23. but i have not been credited the full amount. In January Lettie from back office stated the my contracts add up to R993.00 after the adjustment. i make my payment of R1000.00 every month. My lines are still blocked. when i called Vodacom i was told i must wait 24 hours for my credit to show then i must make call back to vodacom and log another service request for the balance to be credited. I really dont understand this service. Why cant it all be done one time. Why are we expected to constantly call and then be put to different departments and then be cut off after holding on for over an hour. Really!!!!!!