Poor service

<p>I registered for 2 new contracts at the Vodacom4U shop at the Garden Route Mall in George. The one is a standard cellphone contract and the other is a data contract which includes a router. I have paid all the necessary fees, the debit orders have gone off, I have been in possession of the devices and sim cards for 16 days, but still the data contract has not been activated. </p> <p> </p> <p>I have phoned the shop where I app**** and registered the contracts with 6 times. I have phoned Vodacom Customer Services and Activation Department at least 4 times, but no activation or proper assistance is being offered. </p> <p> </p> <p>I keep on getting the feedback that it (the data contract) does not show up on my account/profile, however, the debit order went off and the contract being displayed on my invoice. Furthermore, the type of assistance and attitude that I am getting is of a poor quality seeing that nobody is taking responsibility or actually giving a solution to the problem. </p> <p> </p> <p>When I said that I want to cancel the contract and rather go to a different service provider, there was not even a hint of an apology for the lack of service. </p>