Poor service

On 24 Dec 2019 we wanted to get n contract from Vodacom Tzaneen Lifestyle Centre. We had n number that needed to be ported from Cell C . We did tell Vodacom to go ahead. Vodacom informed us it would take 4 days. Since then and after several visits nothing has been done. After we contacted Cell when the number was't working they informed us that Vodacom should activate the number.. Today agian 23 Jan we visit Vodacom. They told us that they can't do any thing. Now the nimber that we have used for many years is gone. It seems that Vodacom is not willing to asist us. The deal we wanted expired and the clients friends cant contact us.