Poor service

Still wating for reply lady phone me from vodacom on Friday and never phone back nou ref number she is working on it

On the 30/03/2017 I took a CAT S60 phone on contract at Vodacom President Hyper branch and approximately 3 days later the phone went blank I contacted Vodacom and they responded by telling me its a setting that need to be set , After we set the phone as Vodacom said the problem continued we then took the phone back to Vodacom 6 days after purchase and they said they need to send the phone for repairs 2 weeks later we received the phone back and they said it was just the software update. The phone was working for just short of a month and then it repeated the same problem again , I took it to Vodacom again and they sent it for "repairs" and its been there for the past 2 weeks and I contacted Vodacom today and they said the phone was still in for repairs ... This is completely unacceptable I run a business and communicate with clients all day and without a phone I cant run my business. I have requested a new phone but they refused the request... I currently have 10 contracts with Vodacom that I pay everymonth with not 1 late payment therefore I expect them to atleast give me a new phone .. If this problem continues i will put a stop order on all 10 of my contracts

That was my complaint that i posted previously ... Vodacom contacted me and said that they would sort the problem out its been several working days now and i still have no feedback from them ! This is completely unacceptable i will contact the bank to put a stop order on all of my contracts today if this problem is not solved ..